Valet Vet Shop
Frequently Asked Questions
Quick answers about refills, prescriptions, subscriptions, returns, and support for shop.valetvet.com.
Do I need to be a Valet Vet client to order prescription medications?
Yes. Prescription medications require an active veterinarian-client-patient relationship, an appropriate medical record, and refill approval from our veterinary team.
Why does my pet need refill verification?
Some medications require current exams, lab work, or doctor review before more medication can be dispensed. Refill verification helps us keep your pet safe and avoid delays from missing medical context.
Can I manage a subscription without placing a new order?
Yes. Go directly to Manage Subscriptions, verify by SMS, and review, pause, or cancel future auto-ship billing without adding anything to your cart.
Does a refund cancel my subscription?
No. A refund returns money from a previous payment. To stop future billing, the subscription must also be paused or cancelled.
Can prescription medications be returned?
Prescription medications generally cannot be returned once dispensed, picked up, or shipped. We review exceptions for Valet Vet error, damaged shipments, incorrect items, or other appropriate corrections.
What happens if a medication price changes?
Shop prices may change when supplier or practice pricing changes. For existing auto-ship subscriptions, Valet Vet reviews affected clients and provides advance notice before future recurring billing changes.
How does shipping work?
Orders can be shipped when shipping is available for the item and address. Shipping charges may be non-refundable once a label has been purchased or a package has shipped.
Who should I contact if something looks wrong?
Email admin@valetvet.com or call 623-738-2738. Include your order number, pet name, and photos if the item arrived damaged or incorrect.